SHIPPING & RETURNS
SHIPPING POLICY
At Blade-X, we are committed to delivering your products as quickly and efficiently as possible. Below is an outline of our shipping process and expected delivery times for various regions.
Shipping Process
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Order Confirmation: Once your order is placed, you will receive an order confirmation email from us.
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Order Processing: All orders are processed directly from our factory to ensure the highest quality and efficiency.
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Shipping Notification: As soon as your order is shipped, you will receive a notification message from us containing your track & trace information.
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Carrier Updates: The carrier will update the tracking information as soon as they have a confirmed delivery schedule for your parcel.
Delivery Times
The following are the expected delivery times based on the destination country:
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CountryDelivery byAverage Delivery Time
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Europe DHL Express 3-5 business days
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United Kingdom UPS 2-3 business days
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USA (continental)DHL Express 4-6 business days
Important Information
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Delivery times are estimates and may vary based on external factors such as customs processing, weather conditions, and carrier delays.
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Orders placed on weekends or public holidays will be processed the next business day.
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For any issues or inquiries regarding your shipment, please contact our customer support team with your order number and tracking information.
RETURN & EXCHANGE POLICY
Not happy with what you ordered? We will help you return your order. This is how it works:
Conditions
Things to Keep in Mind:
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You can return your order within 30 days after delivery.
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If there is any damage to the product as a result of use that does not include determining the functionality of the goods, we reserve the right to charge depreciation.
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It is not possible to exchange your item for another item by returning it. Instead, we will give you a refund, and you can then place another order on our website.
Request a Return
You can ask for a return contact page. We will send you the instructions via email. Always fill out the return number we have given you on the return form.
Fill Out the Return Form
Use the packing slip as a return form or download and print the return form. Tell us which item you wish to return and what you want us to do. Do you prefer a different product? Order it on the website, as it is not possible to change your order.
Send It Back to Us
When returning one or more items, please ensure that everything is properly packed to avoid transport damage. It is preferable to return your item in the box it came in. Please include all accessories and included parts in their original packages.
Follow-Up
The return package goes to the collecting point in Germany. From there it is forwarded to our warehouse in the Netherlands. As soon as the package is received there, we will send a confirmation. Processing and handling can take up to 8 working days. If the return meets the conditions, you will receive the purchase amount within four working days. We will always refund the money via the payment method used when you paid for your order.
Thank you for choosing Blade-X. We value your business and strive to provide the best possible service.